OSS & Billing

Interest in TM Forum’s Excellence Awards 2010 has soared to an all time high it was announced today, as a record 53 official nominees hit the judging slate. TM Forum’s Excellence Awards are regarded as the most prestigious awards of their kind, recognizing global leadership, innovation and excellence, whilst giving significance to the achievements of companies within the communications industry.

Attracting nominations from Communications Service Providers, suppliers and systems integrators, the TM Forum Excellence Awards are widely recognized as truly impartial awards for the communications industry.

This year’s awards include four new best practice categories:
– TM Forum Industry Leadership Award – to be awarded to the company demonstrating leadership, dedication and commitment to the Forum’s industry collaboration activities, and overall progress in the industry.
– TM Forum Operational Excellence Award - to be awarded to the Communications Service Provider demonstrating the most innovative and effective use of TM Forum Solution Frameworks to deliver tangible cost reduction, efficiency improvement and operational agility.
– TM Forum Solution Excellence Award – to be awarded to the supplier or system integrator demonstrating the most innovative and effective use of TM Forum Solution Frameworks to deliver tangible cost reduction and efficiency improvement.
– TM Forum Business Innovation Award - to be awarded to the Communications Service Provider demonstrating the most innovative and successful new service or business model.

As interest in the awards soar competition will be fierce, with 10 entries for the Industry Leadership category, 11 for the Operational Excellence category, 26 for the Solution Excellence category and 8 for the new Business Innovation category.

An independent panel of highly-respected industry experts will review the list and narrow it down to six finalists in each category. The winners for certain categories will be decided through an open vote by the 750 TM Forum member companies, and announced to an audience of more than 2,500 senior executives from the industry at the Forum’s flagship Management World 2010 conference on the morning of Tuesday, May 18, 2010.

The Official Nominees for the TM Forum Excellence Awards 2010 are:

TM Forum Solution Excellence Award
Alcatel-Lucent
cVidya Networks
generationE Technologies
INFONOVA GmbH
Tata Consultancy Services
IBM
Subex Ltd.
Intelliden, Inc.
BI Telecom
Centina Systems
Cisco
Clarity
Comarch SA
ConceptWave Software Inc.
Huawei Technologies Co., Ltd.
IBM Corporation
Kabira Technologies
Microsoft Corporation
Telcordia Technologies
NetCracker Technology Corp.
Netformx, Inc.
Redknee
Systems Mechanics Ltd.
Tata Consultancy Services Ltd.

TM Forum Industry Leadership Award
BSM impact Limited
cVidya Networks
IBM
NetCracker Technologies Corp.
Qwest Communictions
Telcordia Technologies
AMDOCS Inc.
DoD
FROX Communication
The OpenNMS Group, Inc.

Operational Excellence Award
China Mobile Communications Corporation
China Unicom have two entries for this category
Magyar Telekom
Saudi Telecommunications Company
Slovak Telekom
Tata Communications
Telekom Slovenije
Telefónica O2UK Limited
Vodafone D2 GmbH

TM Forum Business Innovation Award
BT have two entries for this category
China Unicom
IBM
Microsoft Corporation
Qwest Communications
Tata Consultancy Services
Telefonica Latin America & Huawei Technologies

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Open Systems Corp™, a leader in the development and implementation of BOSS solutions (Business and Operations Support Systems) for companies servicing the public utilities and telecommunications industries, has told OSS News Review that Claro-Enitel, a subsidiary of America Movil a leader in the provisioning of telecommunication services, added new products to its technological platform thanks to the flexibility and configuration offered by SmartFlex, a solution implemented several year ago.

Aiming to optimize the services provided to over 300.000 subscribers, 1.200 of which receive Wireless Internet Wide Band Services and more than 100 are subscribers of Data Transmission Plans through a network of more than 900 links, the company has added the Wireless Internet Wide Band and Data Transmission Services to its Cable TV HFC (Analog and Digital, Satellite Television (DTH), Internet ADSL, Internet HFC, Fixed Telephony (Normal Line, Analog and Digital PBX and Public Telephony) and IP Telephony Services.

Through the migration of the information, contained in its previous platform, to the SmartFlex platform, Enitel will have a better control of the information by virtue of an integrated view of the services offered to its customers, seeking the consolidation of N-Play plans -bundling of products and services- in a more dynamic manner. In addition, the company obtains advantages as a result of the integration of the information under a single platform which allows for the agile creation of multiple service schemes.

SmartFlex permits you to offer convergent services, allowing users to have access to new package bundles of telephony, internet (Wire and Wireless) subscription television and international dialing among other services offered in Enitel’s products and services portfolio.
“We are conscious of the importance that an integrated services proposal has for Entiel, which will result in an improvement of its commercial and operation activities through the offering of added value services to its customers. We strongly believe that these past years during which we have been working together strengthening our liaison for the satisfaction of their business needs, through the provisioning of an convergent and dynamic solution under which we integrate fixed telephony, internet, VoIP, data transmission and television services, commented Hernando Parrott, Open Systems’ Vice-President of Business Development for Latin America.

Enitel and its brand name Claro are part of the America Movil family, presently servicing over 2.5 millions customers throughout the entire Nicaraguan territory. Enitel. Enitel promotes the development and modernization of telecommunications and has over 3.000 kilometers of optic fiber linking all land borders in the Pacific and Atlantic regions providing nation wide coverage in most Nicaraguan Municipalities.
Enitel owns the most dependable network in the region, Reddy to provide services under natural disaster situations.

América Móvil has over 186 millions users located in 18 countries. In the Nicaraguan territory has over 2.2 millions of subscribers to mobile services, 250 thousand wire lines and 20 thousand internet subscribers.

Open International Systems Corp., leader in the development and implementation of specialized software solutions for the public utilities and services and for the telecommunications industries. Open is focused in the Latin American market and has obtained world wide recognition for its BOSS approach, commonly known as management of the commercial and operations processes, which integrates the BSS (Business Support Systems) functionalities with OSS (Operations Support Systems) functionalities.

Open, as of today, has over 70 successful implementations in over 13 Latin American countries.

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Subex Ltd., a leading global provider of Operations and Business Support Systems (OSS/BSS) for communication service providers (CSPs), announced the launch of Nikira™ V7.2, the industry leading fraud management component of the ROC (Revenue Operations Center) today. The latest fraud management solution is designed to help operators reduce up to 40 percent TCO (total cost of ownership) by reducing investments in the hardware required for fraud management, as well as improving robustness and reliability of Rule Management with the introduction of the Rule Test Facility (RTF).

The new version of the fraud management solution will help service providers reduce TCO anywhere between 25 to 40 percent, depending on the processing load of the provider. The architectural changes in the solution eliminate the need for certain hardware components, as well as improve the processing capability of the solution. As a result, with this new version, service providers can now reduce investments in CPU, memory and storage throughput. With the introduction of the RTF, the solution now provides a ring-fenced rule testing environment which supports extensive rule testing, segregation of duties and productivity improvements. The anti-flooding capability of the RTF improves the robustness and reliability of the solution. Nikira V7.2 also provides enhanced customer experience with its new and improved GUI interface.

Anuradha, Senior Vice President – Engineering, Subex Ltd said, “With demands for NGN services increasing everyday, service providers are constantly grappling with the cost aspect of making these services available to subscribers. We at Subex are constantly challenging ourselves to introduce newer features and innovations in our solutions, to help our customers better their efficiency and operations. This latest version of Nikira will significantly reduce service providers’ costs in investing in fraud management, a crucial requirement for operators today, thereby affecting an increase in their bottom-line.”

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Subex Limited, a leading global provider of Operations and Business Support Systems (OSS/BSS) for communications service providers, is charting an aggressive go-to-market strategy to grow existing revenues by addressing the dynamic business requirements of the telecom industry. As part of this strategy, Subex will look at deepening its presence in various geographic locations, bringing in innovations in product development and evolving new modes of delivery of its solutions.

Subex witnessed a turnaround in the third quarter of FY 2010. Some of the initiatives that were critical to the turnaround were cost control, moving work from overseas to India and continued investment in R&D for new product development. A clear sign of this turnaround were the 12 implementations of its industry leading fraud management solution in FY2010 Q3, a record for the industry itself. The restructuring of its Foreign Currency Convertible Bonds (FCCBs) that were set to mature in March 2012 played a very significant role in regaining shareholder and investor confidence. Today the company boasts of 220 customers worldwide with over 300 implementations. 36 of the 72 globally leading telecom companies are Subex customers. Rocware 2.0, a key component of Subex’s ROC, was proclaimed one of the top three telecom software products in 2009 by Light Reading, a leading global publication for the telecoms industry.

Commenting on the growth plan, Subash Menon, Founder Chairman, Managing Director and CEO said, “The successful restructuring of our FCCB has definitely eliminated any uncertainty that existed in the minds of our various stakeholders. Our most important asset, our workforce, has also played a very important part in this turnaround, by standing strong in the face of adversity. Backed by our understanding of and leadership in the telecom software domain, we are geared for sustained growth over the next couple of years. I believe that Subex is set to re-live its glorious days as it moves forward into a bright future.”

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SETU VFXTH- the multi-channel SIP based gateway offering seamless connectivity between VoIP and POTS networks through FXO and FXS ports. It offers universal and transparent call routing irrespective to type of ports – VoIP-FXO, VoIP-FXS and FXO-FXS. Its superior call and signal processing capabilities ensures unrestricted flow of multiple calls with higher speed and better speech quality.

On VoIP side, it supports SIP based IP interface allows it to connect to any existing IP network. On the POTS side it supports FXO and FXS interfaces. It can register with multiple SIP servers and IP-PBXs. SETU VFXTH can register with the existing IP-PBX for internal calls and at the same time can also register with ITSP SIP servers for international calls. Likewise, FXO-FXS ports can also be used to interface with existing PBX while the other FXO ports can be interfaced with the PSTN for public calls.

Projecting on the future business prospects and growth, Sajeev Nair, Product Manager of Matrix Telecom said, “Matrix SETU VFXTH is designed to cater mid size call centers and enterprises to seamlessly integrate VoIP with legacy network. It is compatible to work with most of the gatekeepers, soft switches, proxy servers and different make of PBXs/IP-PBXs. Matrix right from its inception has focused in incorporating innovative techniques, new generation concepts in hardware and software to keep pace with changing needs of modern enterprises.”

SETU VFXTH Offers wide range of features like Programmable Access Codes, Allowed and Denies Numbers, Automatic Number Translation, CLI based Routing, Emergency Number Dialing, Least Cost Routing, Peer-to-Peer calling and CDR. On the network side it offers NAT/STUN, PPPoE, Fax over IP, Syslog, etc. It is compact and as common with all networking products it comes with 1U 19” rack mount design.

Owing to the expanding nature of modern businesses, customers look forward to a product that offers configuration flexibility to meet the precise needs of the organization and to invest in systems that can integrate with the existing infrastructure. SETU VFXTH promises to be a real value for money for modern and fast growing businesses. Looking at the current market situation which has leading players that provide a tough competition, in such a scenario SETUVGX with its wide range of features and its compact footprint along with ease of installation makes it an ideal gateway for SMB and SME segments. However, such value added products will have a positive impact and the overall market share of the company is expected to rise in the coming years.

SETU VFXTH is available in various configurations of 8/16/24/32 FXO or FXS and also combination of FXO and FXS Ports. It is a family of multi-channel SIP gateways specifically designed to cater SMB and SME segments up to 32 Ports.

An ISO 9001 Company, Matrix is a leader in Telecom and Security solutions for modern businesses and enterprises. An innovative, technology driven and customer focused organization; the company is committed to keep pace with the revolutions in the telecom and security industries. With around 30% of its human resources dedicated to the development of new products, Matrix has launched cutting-edge telecom products like IP-PBX, Universal Gateways, VoIP Gateways and Terminals, GSM Gateways, Access Control and Time-Attendance Systems and Fire Alarm Systems. These solutions are feature-rich, reliable and conform to the international standards.

Having global foot-prints in Asia, Europe, North America, South America and Africa through an extensive network of more than 500 channel partners, Matrix ensures that the products serve the needs of its customers faster and longer. Matrix has gained trust and admiration of more than 150,000 customers representing the entire spectrum of industries. Matrix has won many awards for its innovative products.

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Comverse’s Business Support System (BSS) solution is helping communication service providers (CSPs) manage all customers consistently and interactively across all telecommunications channels. This is important for retaining existing customers, attracting new customers and lowering costs, according to a recently published study by Telesperience.

Telesperience, a UK-based telecom analyst firm, surveyed different types of CSPs across the globe to find out their challenges and objectives concerning customer management. Traditionally, this area has been associated with “customer care” and “customer relationship management”, but it has been increasingly extended to other activities affecting the overall customer experience, such as ordering, billing, payment, sales and marketing.

Overall, the most pressing issue was a lack of customer management consistency across channels, primarily caused by multiple legacy business systems not “talking” with each other to present one view of the customer. According to 75 percent of the CSPs, this created a sub-optimal customer experience, which is driving customer churn.

Comverse addresses these issues with the Comverse ONE Billing & Active Customer Management solution, a comprehensive BSS, built around a single data model and product catalogue that offers a complete, real-time view of customer and product data across an operator’s network. The solution’s unified architecture enables operators to leverage an Active Customer Management approach to manage all customers consistently and in a real-time, interactive manner, regardless of how the customer chooses to pay for services or interacts with the CSP.

“Legacy customer management infrastructure was designed for a different business paradigm and now inhibits CSPs from meeting their customers’ expectations. Ignoring the problem and bolting on additional systems is increasingly becoming not viable,” says Teresa Cottam, research director at Telesperience.

“By moving towards convergent customer management, CSPs improve their ability to deliver optimal and consistent customer management, targeted marketing, competitive differentiation and growth enablement while also minimising their costs,” Cottam said. “As a result, we see a strong trend developing for more and more CSPs to implement convergent customer management systems, such as the Comverse ONE Billing and Active Customer Management solution.”

The full results of the Comverse-commissioned study can be found in the Telesperience report, Enhancing the customer experience using convergent customer management, which is available online.

“The Telesperience study serves to underscore Comverse’s unique approach to helping CSPs deliver an optimal customer experience,” said Gabriel Matsliach, president of global products and operations at Comverse, the world’s leading supplier of software and systems enabling value-added messaging and content services, converged billing and active customer management and IP communications.
About Telesperience
Telesperience is a UK analyst firm that focuses on how global communications service providers can use business & operational support systems (BOSS) and related IT solutions to improve their commercial agility and their customer experience. Telesperience publishes a range of free resources for the CSP community from its website www.telesperience.com, including the monthly Telesperience podzine and industry blog microsperience.com.

About Comverse
Comverse is the world’s leading provider of software and systems enabling value-added services for voice, messaging, mobile internet and mobile advertising, converged billing and active customer management and IP communications. Comverse’s extensive customer base spans more than 125 countries and covers over 450 communication service providers serving more than two billion subscribers. The company’s innovative product portfolio enables communication service providers to unleash the value of the network for their customers by making their networks smarter. Comverse’s solutions support flexible deployment models, including in-network, hosted and managed services, and can run on circuit-switched, IP, IMS or converged network environments. Comverse is a subsidiary of Comverse Technology, Inc. (CMVT.PK). For more information, visit www.comverse.com.

All product and company names mentioned herein may be registered trademarks or trademarks of Comverse or the respective referenced company(s).

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ESKADENIA Software joined the world’s largest mobile convention at the GSMA Mobile World Congress, which was held in Barcelona-Spain from 15-18 February 2010. ESKADENIA Software showcased its products and services from its stand No.2A62 in Hall 2.

ESKADENIA Software, Amman, Jordan, March 2010

The Mobile World Congress 2010 attracted approximately 47,000 high calibre attendees from all around the world, including, amongst others, HRM Rania Al Abdullah Queen of Jordan as a keynote speaker at the event, as well as Eric Schmidt Chairman and CEO of Google and more than 1,300 companies who displayed cutting-edge products and technology that will define the mobile industry future.

This marks the forth participation of ESKADENIA Software at the Mobile World Congress, with the objective to increase the awareness of the ESKADENIA brand, in addition to networking, finding business opportunities, and making deals at this very important event.

ESKADENIA Software exhibited at this high-calibre event with its line-up of software products and services that target the needs of the international Telecom marketplace. Showcased products included Convergent Billing & Customer Relationship Management System, Interconnect System, Mediation Gateways, Prepaid E-Voucher System, Customer Self-Care System, Short Message Service Centre, Multimedia Messaging Centre, Messaging Gateway, Content Delivery System, Mobile Wallet, Mobile Advertisement System, Signalling Services, IVR system, as well as advanced ERP, Document Management and Workflow Systems.

About the Mobile World Congress

The GSMA Mobile World Congress and Mobile Asia Congress are the world’s leading mobile communications conference and exhibition events, where top executives from mobile operators, equipment vendors, IT companies and entertainment providers meet to do business. The Congresses feature the very latest technology, services and developments, bringing to life the promise of mobile broadband for all and defining the industry’s path to continued growth.

For more information, please visit www.mobileworldcongress.com

About ESKADENIA Software

ESKADENIA® Software is active in the design, development and deployment of a range of software products in the Telecommunications, Insurance, Enterprise, Education, and Internet application areas. The company is based in Jordan and has sales activities in Europe, the Middle East, America and Africa; more than 80% of its sales are exported to the Global ICT market. ESKADENIA Software is a product and market-oriented organisation that assists enterprises and promotes businesses by use of highly effective IT strategies, solutions and tools. ESKADENIA Software strongly believes that a company’s achievement is based on the success of its Human Resources and the commitment to quality and excellence that each one holds strong to. ESKADENIA Software endeavours as a team to maintain quality and customer respect, build up perseverance, and foster innovation.

For more information, please contact Lina Hussein at l.hussein@eskadenia.com, or visit our site, www.eskadenia.com

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Fujitsu, a leading systems integrator and provider of business, information technology and communications solutions, has recently announced a regional partnership with Tribold Limited.

Tribold EPMTM is the first solution certified by the Telecommunications Management Forum (TMF) against the Information Framework (SID). TMF is the world’s leading industry association for service providers and their suppliers to access practical solutions that improves business efficiency. The Forum also provides guidance and leadership to transform the way that a Communication Service Provider (CSP) creates, delivers and charges for product and services.

Tribold EPMTM offers the following to CSPs:
• Product & Service Data Management (PDM) & Centralised Product Catalog (CPC). Normalised and holistic product & service definition, Centralised MDM for product and service catalogue, rationalised and reusable product data and rules
• Product & Service Data Integration (PDI). Control over data distribution and launch, automated integration of product data across the enterprise
• Product & Service Lifecycle Management (PLM). Products managed through a defined, repeatable and measurable process throughout the full lifecycle
• Product & Service Business Intelligence (PBI). Standardised operational product reporting (e.g., price books, BOMs) and enhanced product performance analysis (e.g., unit cost, profitability, penetration)
• Product & Service Channel Management (PCM). Exposing the relevant product catalogue to the various eco-system channels – customer, reseller, partner provider for content, services, devices and networks

Tribold EPMTM is used to create a certified reference definition for a product or service. Without this certified product reference definition, the CSP finds itself using data from many sources which are incomplete, out of date and conflicting. The result is a high order rejection rate in the order management process.

In addition, pricing and product rules are often dispersed within a CSP’s backend systems, which create the challenge of identifying which data within the system is accurate. This causes incorrect offers being extended to customers, which in turn, result in billing errors.

Finally, for historical reasons, order fulfilment processes are typically hard-coded based on the product instance. This method is inefficient such that each time a new product is created, the order fulfilment processes need to be rebuilt from scratch, regardless of how similar the new product is to existing products.

Tribold EPMTM meets these three challenges by creating a single point of product truth for the ordering portal and all backend systems. With this method, the CSP is able to:
1. Ensure that all product reference definitions are always up to date and correct with no data synchronisation issues. This eliminates invalid orders due to data alignment problems.
2. Ensure that all offers and associated pricing is always available to any system or a process that needs it. This eliminates incorrect offers being issued to customers that lead to billing errors.
3. Eliminate hard-coded order fulfilment processes and replace the process with workflows that are easily modified. This promotes a high level of reusability of existing products for new creations, which results in a dramatic time saving in launching new products.

“Fujitsu is proud to partner Tribold because we feel this product represents a new paradigm for CSPs. As CSPs move into an increasingly competitive environment, a major source of differentiation will be derived by the CSPs’ ability to quickly develop and launch new products. Fujitsu sees the Tribold suite of solutions as a critical element required in this new world,” said Mr. David Bowden, Vice President of Strategic Initiatives for Fujitsu.

“Tribold is honoured to tap into Fujitsu’s expertise and presence in Southeast Asia. We are confident that the partnership will allow CSPs in Southeast Asia to radically reduce both Time to Market and Cost to Market for product and service management in line with the ultimate need for driving profitable growth,” said Ernest Margitta, Director of Marketing at Tribold.

Under the agreement, Fujitsu will resell, distribute, promote and market Tribold EPMTM the market leading Enterprise Product Management (EPM) solution. Other companies under the Fujitsu Group will also perform similar roles in regional markets including Malaysia, Thailand, Indonesia, Vietnam, Laos and Cambodia.

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Amdocs (NYSE: DOX), the leading provider of customer experience systems, has received the highest possible overall rating of “Very Strong” in Gartner’s business support systems (BSS) vendor evaluation. This was reported in the Gartner(1) Dataquest report published in December 2009 titled, “Dataquest Insight: Business Support System Market Overview and Strategic Scorecard for Vendors, 2009.”

In May 2009, Gartner ranked Amdocs as the worldwide market share leader in 2008 in the Telecommunications Software Management Systems marketplace, based on total revenue from BSS, operational support systems (OSS) and service delivery platforms (SDPs), in a report(2), titled, “Market Share: Telecom Operations Management Systems (BSS, OSS and SDP), Worldwide, 2006-2008.”

In January Amdocs announced the new version of its product portfolio – Amdocs CES 8 - the industry’s most comprehensive portfolio of customer experience systems (CES) spanning BSS, operational support systems (OSS) and network-connected service delivery platforms (SDP). New BSS products introduced can help service providers lower their operational costs and grow their business profitably as they launch new services include:

– Amdocs Convergent Charging (Turbo Charging) - A single, real-time charging product for both prepaid and postpaid services; set an industry record while measuring real-time charging for prepaid services on blade servers in a recent benchmark test that ran charging scenarios for 150 million subscribers, including 120 million prepaid subscribers, demonstrating the ability to process 276 million busy hour call attempts (BHCA) – executing 3,300 events per second per core; the product also supports the Linux/x86 operating system, and can run on multiple servers based on x86 processors;

– Amdocs Universal Storefront – Delivers one e-commerce experience for all goods and services - from devices and accessories to pricing plans, ring tones and video by hiding the complexity of service providers’ different offerings and configurations, allowing consumers to experience a familiar, simple shopping experience;

– Amdocs BSS Pack – Off-the-shelf solution for rapid, low-risk deployment, pre-packaging products, services and business processes for convergent charging (based on Amdocs’ Turbo Charging technology), ordering, CRM, self-service and a product catalog; can be deployed for trial within two weeks.

Amdocs also received the highest possible overall rating of “Very Strong” in Gartner’s OSS vendor evaluation. This was reported in the Gartner(3) Dataquest report published in January 2010 titled, “Dataquest Insight: Operations Support System Market Overview and Strategic Scorecard for Vendors, 2009.”

(1) Gartner: “Dataquest Insight: Business Support System Market Overview and Strategic Scorecard for Vendors, 2009” by Norbert J. Scholz, December 22, 2009.
(2) Gartner: “Market Share: Telecom Operations Management Systems (BSS, OSS and SDP), Worldwide, 2006-2008” by Martina Kurth, Norbert J. Scholz, Kamlesh Bhatia, May 5, 2009.
(3) Gartner: “Dataquest Insight: Operations Support System Market Overview and Strategic Scorecard for Vendors, 2009” Martina Kurth, January 13, 2010.

Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of $2.86 billion in fiscal 2009, Amdocs has approximately 18,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com.

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Clarity, the leading provider of Unified NGOSS Telecommunications Operational Management solutions, has been included in Gartner’s scorecard for global OSS vendors with a “Strong” rating for its product.

The report ‘Dataquest Insight: Operations Support System Market Overview and Strategic Scorecard for Vendors, 2009’ published by Gartner on 13th January 2010, benchmarks the capabilities of 12 leading vendors in the operations support system (OSS) market according to a set of defined parameters. These include: scope of product suite, solution scalability, professional services capabilities, transformation expertise, partnerships and customer track record.

“We are delighted that Gartner has recognised us in their OSS Strategic Scorecard report, which we believe is for the strength of our products and our approach”, commented Tony Kalcina, Chief Product Officer at Clarity. “We are confident that by delivering a great customer experience and empowering operators to achieve operational excellence, we will continue to add value to the industry and widen our customer base. 2010 will see us achieve even more independent recognition by leading analyst firms like Gartner”.

Clarity automates an operator’s core processes with a unified, yet openly modular system based on the TM Forum’s NGOSS industry standard, providing support for multi-service operations and multi-network technologies, including NGN IP and legacy. Clarity’s functionality includes customer self-serve, unified catalogue, billing, order management, provisioning, inventory management, fault management, trouble ticketing, performance management, service-level agreement (SLA) management, workforce management and engineering installation automation tools, including project logistics and estates management.

Clarity’s clients include Bakrie Telecom, Bharat Sanchar Nigam Ltd (BSNL) India, Globe Telecom, Hutchison Telecom, O2, the Philippine Long Distance Telephone Co. (PLDT), Reliance Communications, Sri Lanka Telecom, Telekom Malaysia, TelstraClear New Zealand,VIVACOM and Vodafone.

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Comptel Corporation (HEX: CTL1V), the leading vendor of dynamic Operations Support System (OSS) software, has told OSS News Review that Algerian mobile operator Wataniya Algérie (Nedjma), whose majority is owned by Qatar Telecom (Qtel) through Wataniya Telecom in Kuwait, has selected Comptel Provisioning and Activation to improve its service fulfillment processes for mobile offerings, including planned 3G services.

After winning the third mobile license in Algeria in December 2003, Wataniya launched commercially in August 2004 under the name of Nedjma.

Since then, Nedjma has experienced rapid growth — both in terms of subscribers and services offered. Like many successful operators in dynamic markets, Nedjma found that some of the systems it had in place were unable to cope with this growth.

Comptel Provisioning and Activation automates the provisioning and activation processes. With a single interface, it covers the entire workflow — from service order to the start of billing. Nedjma selected Comptel’s solution in the first quarter of 2009 and is now going live with the deployment.

Comptel Dynamic OSS solutions enable telecom service providers to deliver services flexibly and charge them effectively. Comptel’s wide expertise in service fulfillment, mediation and charging empowers our customers to focus on delivering innovative services. Comptel has provided software solutions to 280 service providers with 800 million subscribers in 85 countries. The Group has about 600 employees world-wide and net sales were EUR 75 million in 2009. www.comptel.com/

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Evolving Systems, Inc. (NASDAQ-EVOL), a leading provider of software solutions and services to the wireless, wireline and cable markets, has told OSS News Review that one of the leading Central American converged network operators has selected the Company’s number resource management solution, NumeriTrack®, for its central number management and inventory system.

As telecommunications markets mature, operators are faced with increasingly complex numbering requirements stemming from fierce competition and regulatory changes, such as the introduction of number portability. There is now a critical mass of countries in the Central and Latin American region entering this dynamic stage, following the lead of the early adopters, Brazil and Mexico, in 2009 and 2008, respectively.

The operator’s legacy numbering system has become increasingly expensive to maintain as the business continues to grow. It also lacks the flexibility needed to comply with changing business and regulatory requirements, including number utilization reporting and tracking number inventory to the individual number level to support number portability in the future. After an exhaustive evaluation of the leading solutions in the industry, the carrier selected Evolving Systems’ NumeriTrack solution as the best fit.

“This award represents another win in a string of international numbering projects in recent months, and marks our continued commitment to deliver successful projects in Central America,” said Steve Farnsworth, vice president of Evolving Systems’ Numbering Solutions.

Evolving Systems, Inc. (NASDAQ-EVOL) is a provider of software and services to more than 70 network operators in over 40 countries worldwide. Its portfolio includes market-leading products for Service Activation, Service Verification, Dynamic SIM Allocation, Number Portability, Number Inventory and Mediation solutions. Founded in 1985, the Company has headquarters in Englewood, Colorado, with offices in the United Kingdom, Germany, India and Malaysia. Further information is available on the web at www.evolving.com

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You’ve probably seen the reports highlighting the potential of the M2M and Embedded Mobile markets. With billions of devices that could be connected there are clearly real opportunities for new revenue streams and customers.

But just how can you target these fragmented new opportunities? And what business model will allow you to profit from high connection volumes and low ARPUs?

Embedded Mobile & M2M Services is designed to help you answer these questions.

Benefit from a high-level speaker panel

The conference brings together leading companies who are creating successful M2M businesses.

By attending you can hear the approaches being used by organisations including:

• Telefonica O2 • T-Mobile
• Telecom Italia • Hutchison 3G
• Vodafone Group • Telenor Connexion•
• KPN • Audi
• Mobistar • Altea
• Telus • Konica Minolta

By attending the presentations and networking and sharing ideas with other delegates, the event will help you to:
• find out what business models are being used by network operators
• discover what opportunities there are for increasing ARPU for M2M services
• hear the latest developments in devices and where new market opportunities exist
• assess how other operators are managing the challenges of high volume subscriptions
• meet with the different players in the M2M & Embedded Mobile ecosystem who can help you deliver profitable services to customers

To see the full list of topics visit http://www.embeddedm2m.net/OSS

The opportunities of the Embedded Mobile and M2M market are clear to see. This event will help you to realise them. Visit the website today and book your place at this exciting event.

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Informa Telecoms & Media are pleased to announce that more CxO level operators from a record number of new companies are confirmed to speak at the 6th annual Eurasia Com congress and exhibition. Now truly unique in value, this well established event will gather 500 telecoms decision-makers in Istanbul 23-24 March 2010 to debate the commercial challenges, opportunities and position of the whole telecoms market of the Caspian and Central Asia.

eurasia-com-2010380x60

Now a cut above the competition, the 2 day conference agenda is led by a speaker panel of 45 including 25 CxO level representatives from the most dynamic operators in Turkey, Armenia, Azerbaijan, Georgia, Kazahkstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan, Mongolia, Montenegro, Macedonia, Albania and Bosnia-Herzegovina. A staggering 14 new operator companies and 5 new countries will join a well established line-up at the 6th annual event. The rest of the panel comprises representatives from all strata of the telecoms ecosystem including regional Ministers, regional and international investors, solutions and technology providers and “crystal ball” analysts that will deliver valuable market predictions.

“This year’s speaker line-up really positions Eurasia Com as THE must-attend event in the region,” said Julie Rey, Conference Director, Eurasia Com. “We are pleased to welcome new speakers from countries not represented in the past, namely: Georgia, Kazakhstan, Kosovo, Macedonia and Romania. The more extensive speaker panel derived from all levels of the telecoms ecosystem will deliver the broadest perspective and richest possible learning, best practice sharing and networking experience for all 500 attendees.”

For the first time, the conference will feature speakers from the following regional operator market leaders: Vodafone Turkey, Romtelecom (Romania), Dardafone Telecom (Kosovo), Altel (Kazakhstan), Yota (Russia), Makedonski Telecom (Macedonia), Avea (Turkey), SuperOnline (Turkey), Borusan Telekomm (Turkey), Do?an Telekom (Turkey), Trabzonspor Telekomünikasyon (Turkey), Koç.net (Turkey), Neotel (Macedonia), Vtel (Georgia).

They join representatives of international corporations with a presence across the region, such as MTS, Altimo and Turkcell, as well as national incumbent operators (KyrgyzTelecom, RomTelecom, Tajiktelecom, Türk Telekom), competitive operators (Azerbaijan’s Bakcell and Aztelecom, Georgia’s Vtel), ISPs, MVNOs etc.

Gathering in Istanbul, 23-24 March, the Eurasia Com speaker panel will share their experiences, strategies and ideas with a delegation of 500 telecoms decision makers with a foothold and vast experience in the market. Focused on the most pertinent issues facing all parts of Eurasian communications, the agenda addresses technology developments, new services, strategies to maximise cost-efficiency, as including special sessions on niche topics such as LTE, MVNOs, mobile marketing and more.

There are 14 new features for 2010 but most significantly, the congress includes a special Turkey Focus Day, to look at the developments in what is the region’s leading market. The country’s top operators (Türk Telekom, Turkcell, Avea and Vodafone) will present their companies’ strategies and be joined by alternative operators (Borusan Telekom, Do?an Telekom), ISPs (Superonline) and MVNOs (Trabzonspor Telekomünikasyon) to discuss key subjects such as convergence, competition levels, new market oppportunities, consumer requirements and more.

As well as being a unique learning opportunity, EurasiaCom is a one-stop-shop for telecoms professionals to network and develop their business with all parts of the telecoms ecosystem. In March, 500 participants from across Europe, Central Asia and beyond will benefit from dedicated interaction and contact building time, thanks to interactive sessions in the conference: ‘XING networking game’ organised by event social networking partner XING, online networking system and informal meeting times such as the drinks reception at the panoramic Summit Bar of the Conrad Hotel where the congress is being held.

The un-paralleled speaker line-up makes Eurasia Com THE must-attend annual meeting place for anyone working in or looking to do business in this region’s telecoms sector. Now is a great time to tap into the potential and invest in your operations in these high-growth, under-penetrated markets. Opportunities exist for telecoms technology vendors to gain privileged access to the strong list of VIPs we are assembling and regional operators to develop their networks and services to drive more profitability from their operations.

Operators attend the event free of charge and there are early booking discounts for all others. Find out more and register today quoting VIP Code: EU10POSS at:
www.comworldseries.com/eurasia

For more information on Eurasia Com please contact:
Julie Rey, Conference Director, Eurasia Com, julie.rey@informa.com tel: 0044 (0)20 7017 5394
www.comworldseries.com/eurasia

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Sky has selected MediationZone from DigitalRoute as a primary data integration platform for their corporate Business Intelligence.

In 2007, Sky deployed DigitalRoute’s MediationZone as a strategic mediation system across the Sky group. MediationZone was selected for its capability to adapt to any communication technology and to integrate with Sky’s existing infrastructure. As part of the project scope, MediationZone has replaced all existing mediation systems.

Sky expanded their use of MediationZone at the end of 2008, adopting it as a data integration platform for strategic projects that require various ETL and integration capabilities to feed data to their Business Intelligence and Data Warehouse systems. With MediationZone Sky’s Corporate Business Intelligence has an integration platform which facilitates the provision of business insight derived from broadcast, financial, web and telephony data, in a cost effective and timely manner.

“We selected DigitalRoute after they met the challenge of a tightly controlled on-site proof-of-concept. MediationZone provides us with the flexibility and performance we require to process and deliver increasing volumes of data from batch and near real time sources”, said Avi Marco, Business Intelligence Manager, at Sky, “DigitalRoute presented a persuasive vision for the tool and its capabilities outside the traditional mediation space”, he added.

During 2009, Sky has continued to expand on their usage of MediationZone which is now also a key component in Sky’s solution for delivering tailored advertisement to web users. The flexibility and scalability of MediationZone has been instrumental in reducing cost and time-to-market for business intelligence integration.

“We have a very high confidence in DigitalRoute. Everything that has been promised has been delivered on time and on budget. We have a perfect partnership”, said Avi Marco. “We are delighted to see how Sky has extended the use of MediationZone from the initial billing mediation deployment. Our data integration capabilities above and beyond traditional mediation have attracted a tremendous amount of interest from network and service providers around the world”, said Jan Karlsson, CEO at DigitalRoute.

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T-mobile, famous for its concise magenta-coloured logo, has searched for a central and flexible billing mediation platform for five countries in order to improve its competitive position on the mobile operations market. NEWCON Ltd. has scoured with the Next Generation Mediation Technology from Digital Route: software-license and implementation of Mediation Zone 5. The Next Generation International Billing Mediation Device (ngiBMD) has been implemented with a target to reduce the total cost of ownership for billing mediation service by 20% for the 5 countries together. Thanks to NEWCON´s long-time experience as service integrator, the major lines of business including GSM, SMS and GPRS were launched in production within 6 months since project start.

T-mobile is the brand for the mobile phone sector of Deutsche Telekom AG. 150 million customers are phoning in Germany, the foreign European countries and the USA currently. The mobile phone market is one of the most dynamic sectors in many countries. T-Mobile has contributed to this development with innovative ideas and is considered worldwide as one of the pacesetters of future-oriented technologies as GPRS, UMTS (3G) or wireless internet access via W-LAN. T-Mobile was the first supplier in Europe who provided open access to the internet for its customers so that they can make use of increasing variety of offers of news, films, music and infotainment.

T-Mobile Austria is a fully-owned subsidiary and generated a turnover of 1.08 billion euros with only about 1500 employees. The tariffs were constantly developed in the strongly competitive Austrian environment and individually adapted to the consumer behaviour. Germany, Great Britain, the Czech Republic and Netherlands are fully-owned subsidiaries beside Austria and they care together for aprox. 70 million mobile phone customers.

Project target: next generation billing mediation system to improve the competitive position

–Out of date technologies influenced the performance of the systems as well as the time to market (time needed to realise new demands). New services and products were difficult to implement and expensive hardware was needed to mitigate increasing traffic data volumes. The outcome of this were the following requirements for a project:

–Improvement of time to market: fast reactions to changed functionalities of network elements should be possible. New services and products should permanently and easily be offered alike.

–Next generation international Billing Mediation Device (ngiBMD): the total traffic data for Voice, SMS and Data generated by the network should be processed by a single system.

–The mediation (transmission of data) between the network and the processing unit should be provided centrally as a service for all 5 countries (the fully-owned subsidiaries).

–Development and Maintenance should be provided by internal common unit “Competence Center Mediation” (CCM) of T-Mobile International.

–The system should be deployed in a Group common Datacenter and operated by T-Systems Enterprise Services.

Why NEWCON & Digital Route: future-oriented technology and experience for the implementation

After a one-year intensive vendor selection process NEWCON was invited for the project in April 2009. The offer was submitted by a syndicate:

–Digital Route for MediationZone™ core technology

–NEWCON for system integration

Digital Route, a Swedish software company and leading provider of mediation- and data integration software, has been with its product MediationZone™ a worldwide technology-leader within its sector for years.

Main drivers for the decision to involve NEWCON in this project:

–long-time experience which T-Mobile Austria could gain with NEWCON as service integrator

–the future-oriented choice of Next Generation Mediation Technology. As T-Mobile was used to managing different suppliers, systems and responsibilities the first move was made to operate everything from one source: there should only be 1 software, 1 hardware-environment, 1 service partner and 1 license for the implementation of the discussed data preparation regarding the three areas IT, Network and Finance/Controlling.

Joachim Heybrock, VP Shared IT Enablers, confirms: „Due to the fact that we can hardly influence the revenue side we must increasingly see to the expenditures. NEWCON is an innovative and efficient partner who looks ahead, together with technology expert knowledge and implementation competence. Because of the proven know-how which extends over several years as well as the convincing savings potential of the Next Generation Mediation Technology we decided to assign the syndicate of the two technology partners Digital Route and NEWCON.”

Used technologies

The core technology is Digital Routes MediationZone™ to retrieve mass data in telecommunication business, to convert and process it. Every phone call, SMS or internet access of every customer on the domestic market or abroad is registered and evaluated. MediationZone™ and the relevant modules developed by NEWCON enable T-Mobile to manage the commercial and technical sector with one system. As MediationZone™ is a completely Java-based solution it is hardware independent. At T-Mobile two Intel-based servers configured in stretched cluster are used to guarantee system stability. As all turnover- and revenue relevant transactions are processed by these servers, MediationZone™ has the highest standard of security, system stability and SOX compliance as far as the solution design is concerned.

MediationZone™ is compatible with all current data bases (Oracle or Open source) and operating systems; hence it does not require any third party software. Christoph Mazakarini, CTO NEWCON and project leader for T-Mobile accounts for the advantages: “The two servers which we need for complete operation cost 25,000 US-dollars per item. This leads to reduction of CPU cost by 50% with remarkably better performance at the same time.”

Course of the project: short lead time, support on-site

The project start was in Austria in May 2009, the project steps were geared to the “line of business”. First of all the migration of SMS-services was effected followed by data services. About 2/3 of the functionalities are productive at present, all lines should be productive by the end of January 2010. The roll-out for the next four countries will partly be conducted at the same time. Parallel to this the platform for the operation of the data processing centre was installed in common Datacenter as well as the Software MediationZone™ at Competence Center Mediation in Prague. Up to 12 experts from NEWCON are working on the implementation, partly on site at the customer’s premises. The location of Vienna offers advantage of proximity to T-Mobile Austria and CCM in Prague too.

Milos Cimoradsky, Senior Head of Competence Center Mediation in T-Mobile International confirms: “The personal contact is crucial for the co-operation; it helps the experts from T-Mobile and NEWCON to solve issues more efficiently than per e-mails and allows for faster implementation. NEWCON experts proved to be highly flexible and technically skilled.” Change Requests are often implemented within 2-3 days. The know-how is transferred from NEWCON to T-Mobile by a three-stage training: training for the correct operation of the data processing centre, developer training at Competence Center and hands-on training by co-operating on site.

Benefit

The project is still in the implementation phase, however it is absolutely clear for T-Mobile to see that the demands are met and thus the desired benefit can be achieved:

–Modifications concerning the active business as new tariffs can be implemented within few man-days. This improves competitive position of T-Mobile noticeably as more flexible models can be offered to the end-consumer.

–The new platform brings remarkable increase in performance of transmission time. Tests have shown an improvement of factor 3.5, as well as a remarkable decrease in CPU cost.

–The solution from one partner allows sustainable cost reduction. T-Mobile is able to save costs to compensate for the decreasing revenue relevant ARPU (average revenue per user).

Jan Karlsson, CEO Digital Route, is very proud of his new customer: “The conclusion of the contract with T-Mobile International is a milestone on our way to market leadership on the mediation market. We are proud that the close partnership with NEWCON has developed successfully and are perfectly convinced that we will celebrate further mutual success in future.”

Gerald Haidl, CEO NEWCON, sums up: “We are a partner for T-Mobile who proves competence on two levels: strategy and implementation – that means we support our customers from management consulting to service integration. We are aware of the needs of IT, Technology, Sales and Finance. Only with this overall view we are able to meet the objectives of an international major customer as DTAG/T-Mobile.

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NetCracker Technology announced today that it has initiated large-scale business expansion whereby its parent company, NEC, will consolidate its Telecom Operations and Management Systems (TOMS) software and services business under NetCracker.

“The communications industry is undergoing a fundamental shift in how service providers operate, innovate, and interact with their customers”

Industry analysts define the TOMS domain to include Business and Operations Management Systems, Network Management Systems, Service Platforms, and associated applications.

These assets, valued in the Billions of dollars, include some of the most innovative applications, products, and service platforms as well as NEC’s comprehensive portfolio of services. These assets include:

Customer and Service Management: Including CRM and Billing, on-line care/self-service, subscriber and device management, and mediation

Service Platforms: Service Delivery Platform (SDP), SaaS, and Applications for IM, M2M, Chat, Presence, Push to X, Video and content distribution, and security applications

Network Management: Element and Network Management Systems, Network and Service Assurance including SQM and Monitoring, as well as device and equipment control

Professional and Managed Services: NEC’s R&D, Delivery, Operations, Support, and Maintenance centers in Asia, the Americas, and Europe staffed with skilled professionals will complement NetCracker’s delivery expertise in transformation projects. The comprehensive service offerings include:

· Planning & Consulting. Covering initial needs assessment, business case building, and business optimization services

· End-to-End Turnkey Delivery. Including full solution delivery, program governance (PMO), and deployment service offerings

· Operations & and Maintenance. With multiple levels of support and maintenance, training, operational assistance, and staff augmentation

· OSS/BSS/TOMS Outsourcing. Including managed services for service fulfillment, service management, self-service portals, and other OSS/BSS areas

With the new level of responsibility and support, NetCracker will effectively compete in the larger Telecom Operations and Management Systems (TOMS) solutions space. NetCracker will also continue its commitment to leadership and innovation in the core telecom OSS.

“The communications industry is undergoing a fundamental shift in how service providers operate, innovate, and interact with their customers,” said Dr Nobuhiro Endo, Member of the Board and Senior Vice President of NEC. “NetCracker now represents the best of NEC’s innovation and success in delivering software and services to the Telecom Industry, enabling them to fundamentally transform their businesses and continue to deliver outstanding value to their customers.”

“Both NetCracker and NEC see the strategic value in consolidating services and solutions in the Telecom space to compete more effectively for the increased demand among carriers for end-to-end solutions from a single, strategic partner,” said Andrew Feinberg, President and CEO of NetCracker. “Leveraging NEC’s capabilities, manpower, and innovation, NetCracker now has the resources and capabilities that will assist our customers to successfully undertake their business transformations.”

For more information, visit www.NetCracker.com.

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TM Forum has announced its support for the Wholesale Applications Community initiative announced at GSMA’s Mobile World Congress in Barcelona last week.

“The TM Forum has been calling for industry collaboration in this area for some time, and we strongly support the Wholesale Applications Community and its goals,” said Keith Willetts, CEO and Chairman of the Board, TM Forum. “The majority of operators in the new Community are already active members of the Forum, and we plan to work closely with the new group to ensure its success.”

Many challenges exist in managing the underlying business process and data for ‘long tail’ content and applications, including digital fulfillment, customer care, revenue and settlements. The Forum, which delivers business-critical standards to address the complex IT challenges communications service providers face, has been leading pioneering work in the area of content distribution and service delivery management since 2007.

“It’s critical that operators move quickly to establish value in the app market, while avoiding the mistakes of the past,” commented Willetts. “In the past, we’ve seen the market take a siloed approach to developing and delivering applications, only to be faced with significant integration and scalability challenges. It’s important for operators to adopt a common approach going forward, and this will inevitably depend on them also aligning with a standard IT architecture. TM Forum delivers the IT architecture standards and best practices that enable this kind of agility and which will be a critical success factor for a wholesale applications environment.”

Key Facts:
• TM Forum plans to work closely with the Wholesale Applications Community to ensure its success by helping to address underlying IT challenges facing operators seeking to add and derive value from the applications market.
• With billions of customers touching the network cloud to conduct business every day, service providers have a unique opportunity to add value for application developers. As a key intermediary between content developers and downstream device users, operators can leverage their cloud capabilities to improve customer engagement experience at both ends of the value chain
• TM Forum has been leading industry collaboration activities focused on the digital value-chain since 2007, when its Content Encounter program was launched to tackle the challenges in the creation, delivery and monetization of digital media services and address the impact of these services on revenue, operations and customer experience.
• The Forum’s industry leading initiatives in management of new technologies such as LTE, cloud services, revenue management and are expected to play a key role in ensuring the success of the Community.

With more than 700 corporate members in 195 countries, TM Forum is the world’s leading industry association focused on enabling best-in-class IT for service providers in the communications, media and cloud service markets. The Forum provides business-critical industry standards and expertise to enable the creation, delivery and monetization of digital services.

TM Forum brings together the world’s largest communications, technology and media companies, providing an innovative, industry-leading approach to collaborative R&D, along with wide range of support services including benchmarking, training and certification. The Forum produces the renowned international Management World conference series, as well as thought-leading industry research and publications.

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Subex Ltd., a leading worldwide provider of Operations and Business Support Systems (OSS/BSS) for Communication Service Providers (CSPs), has told OSS News Review that Qatar Telecom (Qtel) has successfully executed Subex’s Revenue Assurance (Moneta) and Fraud Management solutions (Nikira), both important components of the Revenue Operations Centre (ROC) platform.

With the current and expected changes in market dynamics and the need to deliver ‘next generation’ services, Qtel realized that Revenue Assurance and Fraud Management are growing more and more important to its business model.

Qtel’s Revenue Assurance and Fraud Management unit, under the Systems and Assurance department, acted accordingly and executed the Fraud Management and Revenue Assurance components of Subex’s ROC – Nikira and Moneta respectively, picking out them for their proven performance and functionality.

Nikira and Moneta unitely have provided the desired ROI to Qtel and have assisted to increase the productivity of analysts across these functions. Nikira has facilitated Qtel protect itself against fraud with greater efficiency, while keeping operating costs in check.

“This implementation was imminent and is a logical step for us to attain our control objectives. Subex completed the implementation within the specified time frame and within budget. Our customer experience with them has been healthy so far and we look forward to a productive and long-term partnership with Subex,” said Adel Al Mutawa, Executive Director, Group Communications, at Qtel.

“We are willing that the Fraud Management and Revenue Assurance implementations have gone well at Qtel. Subex is committed to supporting any likely requirements as Qtel continues to grow their footprint in the market,” said Sudeesh Yezhuvath, COO, Subex Ltd.

With its early fraud detection, easy serviceability as well as the power to raise the productivity of analysts, Nikira has facilitated Qtel to better operational efficiencies to a notable extent. Moneta has aided Qtel boost its bottom line importantly through exposure of unbilled revenues.

Qatar Telecom (Qtel) provides both fixed and mobile telecommunications services in the state of Qatar and has a presence in 17 countries. The company is dedicated to expansion in both in the MENA region and South East Asia. Our vision is to be among the top 20 telecommunications companies in the world by 2020.

Subex Limited is a major international provider of Operations and Business Support Systems (OSS/BSS) that empowers communications service providers (CSPs) to achieve competitive advantage through Business Optimization and Service Agility - thereby enabling them to better operational efficiency to deliver enhanced service experiences to subscribers.

Subex started the concept of a Revenue Operations Center (ROC) – a centralized approach that maintains profitable growth and financial health through coordinated operational control. Subex’s product portfolio powers the ROC and its best-in-class solutions enable new service creation, operational transformation, subscriber-centric fulfillment, provisioning automation, revenue assurance, cost management, data integrity management, fraud management and interconnect / inter-party settlement.

The company’s customers include thirty six of the world’s seventy two biggest* telecommunications service providers. The company has more than three hundred installations across 70 countries.

* Forbes’ Global 2000 list, 2009

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Operating costs and return of investment for network operators are just some of the key issues that will be addressed at the 5th annual Mobile Networks Evolution Summit. Ong Boon Teong, Network Architecture Strategy and Research Services Senior Engineer for Starhub, speaks to IQPC Telecom IQ on improving the network infrastructure and evolution in Asia Pacific.

Ong Boon Teong is a panelist at the 5th annual mobile networks evolution summit and will be addressing the trends of network evolution in the Asia Pacific and where the technology is heading towards.

IQPC:
Could you please elaborate on some of the challenges that network evolution in the Asia Pacific are facing?

Ong Boon Teong:
Network evolution, as the word evolution implies, incorporates significant network transformation or changes in the underlying architecture/infrastructure and service offerings.

One of the main challenges faced in Asia Pacific, is the transition of network architecture from a circuit-switched based to one that is packet-switched based. Operators would want to keep and continue to utilize existing infrastructure, mainly circuit-switched based, for as much and long as possible, and at the same time, facing with tremendous pressure to cope with the demands and growths in the packet data segment.

There is also a major concern as whether a full packet-switched or an all-IP multi-service network is able to scale and provide the same carrier-grade quality of service (QoS) level of a circuitswitched network for voice and video services.

Besides having to avert the situation of becoming mere dump-pipe providers, operators are increasingly challenged to put in place “intelligence” in their networks to diversify their service portfolios based on varied tiers, bundles and QoS.

IQPC:
How should these problems be addressed and which countries can be used as a model to improving network evolution in the Asia Pacific?

Ong Boon Teong:
One of the main restraints in the network evolution path is the comfort level that each operator has achieved with its existing network architecture. Moving on to overlay and, eventually replace the network with a new all-IP network requires a lot of strategic analyses and studies to ensure seamless migration and continuity of legacy services with the same level of quality, besides to enable delivery of new offerings.

Operators would need to overcome this barrier or even fear, be proactive and get prepared early with the new technology. Getting prepared early will allow longer timeline for an operator to gain experience and to rectify the mistakes before the technology need ramping up in the near future. Japan is always at the forefront in new technology adoption and the leading market in Asia Pacific. South Korea, Hong Kong, Taiwan and Singapore are the next countries in the list. While each of these countries has specific market behaviors and trends, there will be general frameworks and experiences which operators in the region can model after and implement.

IQPC:
When it comes to costs and return of investment, how well placed are markets in Asia Pacific when it comes to implementing the infrastructure of network evolution?

Ong Boon Teong:
In Asia Pacific, some huge high-growth telecoms markets like China, India, Indonesia, Iran and Bangladesh, in terms of costs and return of investment, are in a flexible and ready-to-go position to implement new infrastructures as the market saturation rate is still low and most parts of these countries are still unwired.

In such situation where there is no old legacy network in place, getting straight to a new network technology implementation would help operators in saving more costs due to lower OPEX. Most operators in the highly saturated and extensively-wired markets like Hong Kong and Singapore meanwhile, would be more conscious and careful in their CAPEX allocation for new network infrastructure as they continue to innovate and launch creative new services to increase return of investment.

Network evolution in matured markets are also very much driven by government initiatives and subsidies to promote market leadership and enhance the standard of living through ICT, as seen in Japan, South Korea and Singapore.

IQPC:
As Asia Pacific, becomes more affluent, could you please explain how the mobile networks infrastructure has to be advanced enough to meet the impending demand from these emerging markets?

Ong Boon Teong:
As the region becomes more affluent, customer demands and requirements will become more stringent. Customers would want to be able to use services with acceptable level of quality for each service, in different locations, from different accesses and devices at all times. QoS awareness will become more crucial in future mobile network infrastructure and it would need to be advanced enough to be able to police the multi-service traffic flow based on well mapped-out quality of service definitions.

IQPC:
Where do you see the network evolution cycle heading towards in the long term and what new innovations can users look forward to from Telco’s?

Ong Boon Teong:
In the long term, the network evolution will move towards a trend which encompasses machine-to-machine communications instead of just user-to-user and user-to-machine communications. A new ecosystem of networked electronics will be birthed as more and more appliances are manufactured with network communications chipsets embedded. Users can also look forward to more innovative locationbased augmented reality services too on their mobiles too.

Ong Boon Teong is a panelist at the 5th Annual Mobile Network Evolution summit (22 – 25 March 2010, Amara Sanctuary, Singapore) organized by IQPC Telecom IQ. For more information on the summit please feel free to email enquiry@iqpc.com.sg or visit www.mobilenetworksasia.com

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Dr. Kim Kyllesbech Larsen, Senior Vice President of Technology Services for T-Mobile International speaks exclusively to IQPC Telecom IQ on how emerging markets can fully utilize 3G and amongst others, the risks and benefits operators face by skipping 3G and pushing forward with LTE.

Dr. Larsen has more than 10 years experience in the telecommunication industry, with national, as well as international, management roles within the T-Mobile organization. Dr. Larsen is heavily involved in business development in Growth Markets (e.g., China, India and South-East Asia in general) focusing on technology deployment, sourcing models and business modeling.

IQPC:
Could you please touch on and elaborate on what are some of the challenges when it comes to spectrum limitations for migrating to LTE?

Kim Larsen:
The key issues are suitable spectrum availability, backhaul transmission capacity, managing the customer-usage and the technology migration dynamics.

Let’s first define the minimum spectrum requirements for a technology migration. An operator would need sufficient spectral capacity (i.e., bandwidth), either un-occupied or under-utilized, to commence the migration from a legacy technology (e.g., 2G, 3G or WiMax) to LTE. You will often hear industry experts talking about deploying LTE at 2×20 MHz. This is of course a noble intention but would in many instances require a new spectrum to be acquired or the old spectrum to be freed-up and perfected.

A good example is a GSM-UMTS mobile operator with both 1.8 GHz and 2.1 GHz where the customer base and usage is migrating away from the 1.8 GHz band onto the 2.1 GHz band and in theory (at least) allowing capacity to be freed up in the 1.8 GHz for LTE. Whether sufficient capacity can be re-farmed will depend on factors such as spectrum utilization, the pace of migration (i.e., GSM -> UMTS) and growth of usage in the existing bands. An alternative would be for the operator to acquire (if available) FDD spectrum in the 2.5 GHz band or in the digital dividend band below 900 MHz. Yet another alternative is to acquire TDD based spectrum though such spectrum typically appears to another business model than most pure mobile players are used to.

Thus, one of the first challenges for an operator is to obtain frequency spectrum required for the migration to LTE. Such spectrum can come from the operator’s own portfolio or from new spectrum acquisition. If suitable frequencies and bandwidth are available, it becomes a question of possible regulatory approval (pending the spectrum rights associated with the existing spectrum) and the timing and management of the technology migration it self. If the operator is spectrum-limited new frequencies and bandwidth for the LTE migration would be required (e.g., by auction, spectrum-trading, beauty contests, partnerships, consolidation) It is almost always a less complex operation to use a new spectrum for technology migration rather than own an existing spectrum that would need to be re-farmed. However acquiring new spectrum can be costly and should be weighted against the possibility and costrequirements of re-perfecting its own spectrum. Particular for a Greenfield or a relatively new

financed mobile operation financing additional spectrum might not be a viable option. The good thing about LTE is that it’s been designed to be very versatile in terms of available bandwidth and frequencies required to commence operation. An operator, without new spectrum, could in principle start the LTE deployment with 2×1.25 MHz and as spectrum becomes available and perfected, extend the capacity to 2×20 MHz or whatever the operators limit might be (and of course eventually beyond as LTE evolve and spectrum becomes available). Furthermore, the most modernized 3G equipment promises a smoother transition from HSPA(+) towards LTE as a substantial part of the radio hardware can be re-used or partitioned for LTE.

In many emerging growth markets in Asia we have seen the launch of broadband wireless access (BWA) operations which have focused their business model on WiMax (i.e., TDD at 2.3 GHz, 2.6 GHz,..), such as the very successful Packet-1 Malaysia WiMax operation. These operations are almost all exclusively 1 spectrum-band wireless broadband operations with limited spectrum resources typically 1×20 or 1×30 MHz. Those newly started BWA business models will face significant obstacles to migrate to TDD-based LTE unless provided with additional spectrum for such migration. Moreover the significant differences in the underlying business model between WiMax and LTE, as well as the fundamental difference in core network and security-privacy architecture between WiMax and LTE, could make migration from WiMax to LTE complex and costly.

Thus, spectrum availability and managing the customer-usage and technology migration dynamics (i.e., GSM -> UMTS/HSPA -> LTE, GSM -> LTE …) are key challenges for a mobile operator wanting (or needing) LTE. Ignoring the economical challenges, newly established WiMax operations in the Asia-Pacific region would face high complexity and cost transitioning from WiMax to LTE. Operators with 2 or more frequency bands, i.e., typically the legacy Telco’s, will in general have less complexity issues with migration to LTE.

Last but not least ensuring adequate backhaul transmission capacity to the LTE site is another substantial challenge. The throughput being unleashed by LTE is orders of magnitude higher than what most mobile operators have been used to. Conventional means of backhaul, such as micro wave radios and leased lines, will not be able to scale (economically as well as operationally) with the increased nodal demand for throughput.

IQPC:
Which countries can be used as models when it comes to upgrading strategies from HSPA+ to LTE and what could these countries have done better in order to minimize cost while at the same time not compromising quality?

Kim Larsen:
Mobile operators with several years of 3G operations are likely to be in the process of, or have recently been, upgrading and modernizing their 3G radio infrastructure, enabling for example HSPA+ and IP backhauling. The modernization process has resulted in more cost efficient operations (i.e., energy and floor space) and significant higher quality compared to the first generation 3G infrastructure. The very latest 3G radio equipment supporting HSPA+ is in many cases expected to offer a relative smooth migration from HSPA+ to LTE (provided a compatible spectrum is available and can be perfected for LTE).

In order to better appreciate the connection between quality and economics it is important to understand that some mobile operations have based their 3G network (operating at 2.1 GHz) on their legacy 2G 900MHz grid. Though clearly more economical, such 3G networks are more likely to suffer capacity related quality issues than 3G networks overlaid a legacy 1800 MHz network. While LTE is expected to boost capacity and quality even for the sub-optimal 3G networks, it will critically depend on the carrier frequency how much improvement will be reached. In the end physics (i.e., link-budget) will determine the step in improvement we will see coming from deploying LTE. The quality and cost advantage will critically depend on the frequency range and the existing legacy networks being used as “backbone” for the LTE deployment. As long as several technologies are operated in parallel I would not expect to see much improvement in the absolute level of operational cost unless radical measures are taken.

Site and network infrastructure sharing could possible be the mean to radically reduce the LTE deployment capital cost (i.e., Capex avoidance) and achieve long-term (i.e., 5+ years) structural operational cost savings (and avoidance). One could imagine pooling of spectrum resources between operators, including new entrants with new spectrum that would allow carrier aggregation across various frequency bands (i.e., 700 MHz, 900 MHz, 1.8 GHz, all the way up to 2.6 GHz). Given the substantial re-design required to optimize networks for multiband carrier aggregation substantial Capex might be avoided by consolidating the LTE network deployment effort. Another possibility to minimize the LTE rollout cost is to make use of tower companies particular in emerging growth markets (i.e., such as India) that will provide additional Capex reduction measures for the LTE deployment offering multi-standard, multi-frequency base stations with fiber backhaul and possible managed services. Such scenarios are providing very clear up-front benefits. Though using tower companies often comes at expense of higher Opex, making it a very interesting option for a Greenfield or otherwise cash-restrained venture.

IQPC:
There are 124 countries where 3G has been launched but very few countries outside Europe and US have decent 3G coverage, how can emerging markets fully utilize 3G and will we see cases where countries skip 3G and focus on LTE?

Kim Larsen:
It depends on the market, maturity of 3G and spectrum availability (i.e., frequency and bandwidth). I would expect India to use the scarce 3G spectrum being auctioned this year (i.e., 2010) for badly needed voice capacity as the amount of 3G spectrum capacity is not really sufficient for mobile broadband data services (in my opinion). Thailand could in principle skip 3G and focus on LTE. Other countries in the Asia-Pacific region with low 3G demand, and without extensive financial commitment to rollout 3G, might as well benefit from a partition spare spectrum towards LTE, if allowed by the relevant regulator. However, the caveat is that LTE has been developed to deliver mobile broadband and not per se foreseen to deliver high-quality voice (at least initially). For an operator with existing and sufficient GSM capacity and quality, adding LTE rather than 3G could be an attractive alternative, allowing such an operator to provide (European/US-like) fixed-like broadband to households and consumers.

IQPC:
What sort of risks or benefits are countries and especially companies taking by skipping 3G and pushing forward with LTE?

Kim Larsen:
In emerging-growth markets, with relatively poor fixed broadband infrastructures, the LTE network could significantly boost the internet penetration of the general population with expected macro- as well as micro-economical benefits connecting the unconnected. It is faster and less costly to deploy a mobile broadband network than for example an extensive fiber-based network or modernizing a poor copper infrastructure. LTE would be far better at addressing such broadband demands in an emerging growth market than 3G (i.e., HSPA+), both from a capacity as well as quality point of view.

If a company believes that they eventually would require LTE within the next 2 to 5 years, economical and operational efficiency would be gained moving directly to LTE rather than first deploy 3G and then later migrate to LTE. However, spectrum availability, regulatory and competitive environment would need to be considered.

Early LTE deployment (i.e., 2010 - 2012) would have to depend on first-generation infrastructure and a relatively poorly developed device ecosystem (i.e., limited to dongles, data-cards and CPE-like equipment). In addition, the availability and quality of voice and SMS services on the early LTE solutions remain uncertain. This could limit the LTE business model possibilities in the early years compared to a full 3G mobile operation with mature infrastructure and device ecosystems. Choosing a HSPA+ to LTE migration path might be a less risky deployment strategy for many operators in emerging growth markets.

However, I do expect to see very innovative deployment scenarios and business models arising from emerging growth markets. Imagine the low-thrill operator that launches cheap voice-terminals supporting only GSM and LTE, avoiding the relative costly UMTS IPR overhead cost. Such an operator could in principle off-load prepaid voice towards VoIP over LTE, keeping the GSM capacity for high-quality high ARPU customers. Of course the emerging market WiMax business model (ala Packet-1 Malaysia) can easily be duplicated with LTE as well, focusing on providing high-quality (speed and availability) internet access to house holds and nomadic users in markets with poor fixed broadband alternatives (i.e., most emerging growth markets).

IQPC:
How can existing networks in emerging markets successfully implement LTE without putting too much strain on the current network and at the same time keeping costs at a minimal?

Kim Larsen:
For an existing mobile operator it will depend on the available bandwidth, suitable frequencies, and the degree of synergy that can be achieved with existing legacy networks (e.g., GSM, UMTS). Many emerging growth markets are having very dense areas and already experiencing substantial spectrum exhaustion within the existing GSM and UMTS frequency bands. Thus the likelihood of re-farming and freeing up legacy spectrum for LTE appears low. New spectrum would be required. New spectrum often means a different frequency range than the legacy spectrum. Thus, it is likely that some operators will experience a substantial link-budget mismatch between the legacy radio network and the optimum LTE network. This is pretty much the same situation that GSM 900 MHz operators have been facing with UMTS 2100 MHz.

I believe that LTE will be deployed by existing 3G/HSPA operators to alleviate cost and higher capital pressure from otherwise substantial 3G/HSPA capacity extension. The LTE technology is not only providing better broadband performance but also improved range (i.e., link-budget) that would mitigate deploying at a higher frequency range than the legacy 2G/3G networks.

Dr. Kim Larsen will be speaking on the panel at the 5th Annual Mobile Networks Evolution conference. For more information on the conference or to get the latest conference agenda please feel free to email the Marketing Manager Indre Riley at enquiry@iqpc.com.sg or visit www.mobilenetworksasia.com

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Currently in its fifth year, IQPC’s mobile networks evolution summit looks at optimizing the mobile network to benefit from next generation revenue opportunities. Held in March 2010, the conference aims to bring together leading authorities in the mobile network industry to discuss regulation, financing as well as optimization and evolution of the network.

Mr. Yoshihiro Obata, the Executive Vice President of Emobile, speaks to IQPC Telecom IQ about the challenges in maximizing performance, reducing operating costs, and determining the viability of the long term evolution (LTE) spectrum in a country. Yoshihiro has over 25 years of experience in the telecoms industry and will be speaking at the 5th annual mobile networks evolution summit.

IQPC:
What are some of the challenges in minimizing costs while at the same time satisfying customer demand especially with the increasing popularity of smartphones?

Yoshihiro Obata:
Smartphones require very high bandwidth and small latency. Thus, avoidance of too many switching hops, minimization of IP routing, network architecture based on traffic and maximum usage of big interfaces like Gigabit Ethernet (GbE) or 10GbE are the key issues. Additionally, a backbone similar to fixed networks might be required to carry the traffic.

IQPC:
What are some strategies that Emobile is taking to ensure that network operating costs remain low without compromising quality when dealing with a market like Japan?

Yoshihiro Obata:
We are trying to maximize performance of the network by managing capacity of it in every segment according to the traffic demand rather than introducing complicated Quality of Service (QOS) mechanisms with traffic shaping, protocol filtering or packet dropping to control the traffic.

IQPC:
Why is there a huge debate over the uses of new strategies such as LTE, Wimax and HSPA+ and will we see a hybrid of these technologies in the future?

Yoshihiro Obata:
The reality is that all of them will perform in a similar manner for (internet protocol) IP packets as far as the spectrum is the same and use of antennas for multiple-input and multiple-output (MIMO) is the same. The differences are in backhaul capacity (GbE, ATM, T1, etc.), backbone capacity (saturated or not due to transmission and switching CAPEX spending), performance of aggregators (P-Gateway, ASN gateway, GGSN) and Internet backbone and not in the access technology except some parts of end to end latency which will only become a big issue if large data transfer is done by Transmission Control Protocol (TCP).

IQPC:
Where does the future lie for LTE in the Asia Pacific?

Yoshihiro Obata:
It is still unknown whether LTE will be sold as an independent technology since it will not be visible in handsets. Difference in capacity of transmission of LTE will be more visible by USB dongles usage since a high performance CPU is used for the terminal (PC).

There is a chance that it will be also visible for iPhones or its competitors. However, since the LTE spectrum for each country might vary, it is not certain whether there will be a country where smartphones gain huge market share among consumers so that a large majority of customers will sense capacity of the mobile network.

IQPC:
Where do you see the growth areas in the network evolution cycle for mature markets and how will operators aim to take advantage of these new growth areas?

Yoshihiro Obata:
The growth area will definitely be mobile access to the Internet and various data terminals including machine to machine communication where either HSPA or LTE will be used depending on the development of these infrastructures and timing. The Telco’s need to determine which spectrum to use and when to invest in order to control CAPEX spending, and to avoid high cost of both infrastructure and terminals by synchronizing investments among a large number of operators.

Yoshihiro Obata will be speaking at the 5th Annual Mobile Network Evolution summit (22 – 25 March 2010, Amara Sanctuary, Singapore) organized by IQPC Telecom IQ. For more information on the summit please feel free to email enquiry@iqpc.com.sg or visit www.mobilenetworksasia.com

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Subex Limited, a leading provider of Operations and Business Support Systems (OSS / BSS) for communications service providers (CSPs) recently presented ideas for extracting the maximum efficiency from existing fraud management investments by CSPs, at the GSMA Fraud Forum held at Ascot, London, UK between January 26-28, 2010. At this forum, Subex presented on ‘Sweating the asset: How to get more from your fraud management system’.

Sharon Samuel, Business Consultant and Subject Matter Expert on Fraud Management for Europe, Middle East and Africa, at Subex, spoke on efficient use of fraud management investments for maximum impact. A considerable amount of effort is required to detect and manage fraud incidents. Therefore, one way to maximize the investment in your fraud detection capabilities is to look at the efficiency of your operations. Not everything that claims to be efficient might indeed be so; after all, efficiency is about maximizing output with the same level of input or minimizing input for a constant output level. Hence, it is important to consider the performance of the fraud management solution, ruling accuracy of fraud analysts and quantitatively measuring the performance of the fraud management team to arrive at the ‘actual’ efficiency of the system. Most CSPs ignore the ‘people’ aspect of fraud management, a key contributor to its overall efficiency.

“To derive maximum benefits from a fraud management solution, one needs to ‘sweat it out’ to perform to its maximum limits”, said Sharon Samuel.

Sweating the fraud management solution thus aims at maximizing its ROI by doing more with what’s available. For example, finding more fraud and finding it faster. Perhaps managing non-subscriber related fraud and most importantly extending the scope of the solution to include potentially unaddressed, high value areas of internal fraud such as expense fraud, handset theft, internal telephony abuse, etc.

The same fraud management solution can be used to identify certain types of high level revenue assurance and credit risk management issues. The solution can even identify and detect unusual patterns caused by equipment or network related faults. Additionally, it can offer third party fraud detection services to other service providers, or corporate customers or consumers, delivering another value add to a CSP’s service offering.

Sharon sums it up by saying, “In an era of increasing pressure on margins, sweating the fraud management asset can contribute and add a few more basis points to the organization’s profitability”.

To discuss more about improving the effectiveness of your fraud detection operations, please contact Harshita Nair at harshita.nair@subexworld.com

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cVidya Networks, a global leader and innovative provider of Revenue Intelligence solutions for communication media and entertainment service providers, will be showcasing their extended product portfolio at Mobile World Congress in Barcelona. Upon the acquisition of Ectel, the company’s product portfolio is now more extensive to include fraud management and marketing analytics solutions. cVidya will be exhibiting in Hall 4 level 1, stand 4.1HS01 at the IMA Premium Meeting Pavilion.

Recently, cVidya has finished the acquisition of ECtel LTD., a leading provider of Revenue Management solutions for communication service providers, in a cash transaction amounting to $21 million. The acquisition of ECtel places cVidya as the leading worldwide vendor in Revenue Management solutions, in terms of market share, revenues, installed base and product portfolio. Bringing ECtel into the family not only adds fraud management and product profitability analytics into the mix, it also supercharges the scale of the business, making cVidya a one-stop shop for revenue intelligence solutions,” said Dan Baker, Research Director at Technology Research Institute (TRI).

“With the addition of fraud management and marketing analytics solutions to our product portfolio, cVidya is positioned as the global leader and the biggest provider of Integrated Revenue Intelligence solutions for communication, media and entertainment service provider,” said Alon Aginsky, President, CEO and Founder of cVidya. “With the acquisition of ECTel we are now servicing 132 telecom and media customers worldwide and employing 300 professionals in 18 global locations”.

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Mobile network operators around the world are seeking for systems with real-time convergent capabilities, going far beyond those of traditional billing systems. Especially customer centric marketing capabilities are on top of operators’ wish lists. Meeting those needs, Orga Systems has added further features to its real-time convergent platform OPSC Gold. With its new multi-node real-time rating, Orga Systems’ OPSC Gold sets the benchmark for profitable customer-centric marketing management. The unique solution handles rating, charging and billing for all services, customer segments and payment methods within one unified rating and billing environment to meets operators’ needs.

High performance real-time environment
The fully convergent billing platform OPSC Gold, a central system for billing all services for all prepaid and contract customers, guarantees profitable growth for operators. In addition to the proven real-time environment, Orga Systems has added further features to the system to improve invoicing, payment and collections capabilities. These capabilities go far beyond those of traditional billing systems, as operators can cover all their billing needs within one system.

New multi-node real-time rating architecture to fulfill business needs
Furthermore, the multiple rating node technology enables pioneering horizontal scalability. Hosting all customers on one system and offering superior billing and rating capabilities makes the system a world class marketing instrument, enabling highly complex tariffs with short time to market.

Centralized subscriber view
Managing all activities within the real-time convergent billing system OPSC Gold enables a centralized subscriber view. This new view leads to better and more personalized service offerings, higher customer retention and optimized revenue collection.

Orga Systems will showcase its portfolio of real-time charging and billing products, solutions and services at this year’s Mobile World Congress in Barcelona, as usual in hall 8, booth B130 (main aisle).

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